What processes in the business office of a healthcare clinic could benefit most from the use of AI to streamline workflow?
Use cases for AI in the business office of a healthcare clinic
Ohh interesting question especially for your space where guardrails really matter with HIPAA. Looping in a few other leaders affiliated with clinics to see if you can share how you’re using AI in the business or have found any compliant tools @lorena.sims @tunya.hopson @barbara.smieszek @denise.jimenez (great to see you back in The Wing!! 
) @christy.mckee-freeny @charissa.fowler @angela.henisey
We, as a policy, don’t allow AI to be installed on any of our company computers. We do allow AI for purposes that would not violate HIPAA, such as writing formulas/code, policy review, and art/graphics (we’re pediatric so it’s great for making coloring pages). However, no employee is permitted to upload any medical information (even sanitized) to an AI of any kind. From a business office perspective, I use Claude pretty regularly to review documents for ambiguity or inconsistencies, check vendor contracts for “gotchas”, and write complex excel formulas (usually after I’ve left out a comma somewhere and can’t figure out where it went wrong, haha). However, I only use the web browser version - since I do have PHI on my laptop, like client names/DOBs, it would be a violation to install something onto my computer that can read my desktop/documents and call home with that information.
There are HIPAA-compliant AI tools - Claude has a version called Hathr that we looked into, but honestly for our purposes (we paper chart), there’s not a lot that it can do that wouldn’t require a lot of input, and the HIPAA AIs aren’t inexpensive, especially for a small practice. If you use EPIC, they have HIPAA-compatible tools but I don’t have any experience with them. Hopefully someone else can chime in with their experience on that.
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